Freedom Pet Pass Shipping All Orders

Update May 11:

On May 11, 2020, manufacturing operations were permitted to resume in Michigan. Our factory is operating at full capacity, and we are experiencing no delays in production or shipping. As usual, all orders are shipped same day or next, depending on the time of day received.

Our entire staff is healthy and excited to be able to work together again.

Update April 6:

We are still shipping orders normally. We have noticed a slowdown with the US Postal Service. We do not typically ship pet doors via USPS unless that option is specifically chosen. However, it may be worth considering the upgrade to UPS Ground shipping during checkout.

UPS has temporarily suspended their guaranteed delivery dates, but we have observed no significant delays in their deliveries.

Freedom Pet Pass is located in Michigan, and we are subject to the recent executive order that suspends normal business operations for non-essential businesses. To that end, our offices and production facility are closed until the order is rescinded or expires. Our employees are staying at home to comply with the governor’s order. Those who can work from home will be doing so.

We will continue to ship new orders per usual.

In order to maintain our minimum basic operations as allowed by the executive order, one member of the shipping department will come in each day to ensure orders are shipped. During the time the executive order is in effect, no more than one person is allowed at our facility, and they are only allowed there for the minimum time necessary to complete minimum basic operations.

Parcel carriers, like UPS, FedEx, and the US Postal Service are considered “critical infrastructure” and are running as normally as possible. As of March 24th, we have not experienced delays with deliveries. Packages are typically left at your door without interaction between the driver and homeowner so as to minimize potential exposure.

During this time, our customer service will remain fully responsive. Because our team is working remotely, you will get a faster response by emailing us or using our web contact form rather than calling our office. You can send your request to: [email protected]

We will continue to monitor the situation and adapt as necessary.

Everyone here at Freedom Pet Pass hopes you and your pets are safe, healthy, and prosperous.

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