Order Fulfillment and Customer Service Uninterrupted
Freedom Pet Pass is located in Michigan, and we are subject to the recent executive order that suspends normal business operations for non-essential businesses. To that end, our offices and production facility are closed until the order, and our employees are staying at home to comply with the governor’s order. Those who can work from home will be doing so.
During this time, our customer service will remain fully responsive. Because our team is working remotely, you will get a faster response by emailing us or using our web contact form rather than calling our office. You can send your request to: questions@freedompetpass.com
We will continue to ship new orders per usual.
In order to maintain our minimum basic operations as allowed by the executive order, one member of the shipping department will come in each day to ensure orders are shipped. During the time the executive order is in effect, no more than one person is allowed at our facility, and they are only allowed there for the minimum time necessary to complete minimum basic operations.
Parcel carriers, like UPS, FedEx, and the US Postal Service are considered “critical infrastructure” and are running as normally as possible. As of March 24th, we have not been experiencing delays with deliveries.
Everyone here at Freedom Pet Pass hopes you and yours are safe, healthy, and prosperous.
