Do you have a warranty or money-back policy with your dog door?

Our product comes with a 30-day money-back guarantee. If you open the package and are unhappy with the product, you may return it within 30 days for a full refund. Returned products must be in salable (uninstalled) condition to qualify for a refund.

We also stand behind our product for the long term. Freedom Pet Pass doors come with a 3-year limited warranty against material and workmanship defects.

Are your doors Energy Star approved?

Unfortunately, no we are not. Energy Star does not currently have standards for pet doors, so it is impossible for us to be Energy Star approved at this time.

That being said, we don’t think that a lack of Energy Star standards for pet doors should stop them from being energy efficient. Our approach is to use the same tests that Energy Star requires for windows and human doors on our pet doors. We have also had our doors tested at an independent laboratory that is approved for running Energy Star testing for windows and human doors.

The results of that testing have led us to be the first and only pet door to be approved under California’s stringent Title 24 building code. Our doors have also been included in hyper-efficient certified Passive Houses. We also think the results show that the performance of our pet doors compares very nicely with the performance of Energy Star doors and windows.

If you would like more detailed information on the performance of our doors and how they stack up to Energy Star, Passive House, and other performance standards, feel free to look at some detailed articles on our blog and from other websites:

Will a Freedom Pet Pass door mount fit different thicknesses of doors?

Stock Freedom Pet Pass doors are made for North American standard 1 ¾” (44 mm) thick exterior doors. This door thickness is the rule in the US, Canada, and Mexico. It is also common in the UK and western Europe.

If your door is thicker or thinner, we will build your door to your custom thickness for free. We can custom fit doors up to 4 inches (101.6mm), down to 1 1/4″ (32 mm) in thickness.

Our door mount products all come with an interior compression/sealing gasket and exterior sealing gasket. We add an 1/8th (3.1mm) to the door thickness measurement we receive from you. The combined thickness and density of our gaskets insure a proper joining of the Freedom Pet Pass pet door assembly and a snug fit to your door.

Does the pet have to wear some sort of collar to pass through the flap system?


Does the Freedom Pet Pass door use batteries?

No batteries Required. Our product magnetically unzips from the bottom when your pet gives the flap system a little push down there.

Is the Freedom Pet Pass pet door chew proof?

Unfortunately there is really no such thing as chew proof. Dogs have been known to wreck furniture, destroy siding, and even chew through chain link fence.

Our pet doors are constructed from non-toxic, high-end, rugged materials that were chosen with pet safety, energy-efficiency, and their ability to hold up to heavy use and outdoor exposure in mind. Steps should be taken to minimize your dog playing with or chewing on the door.

Can a cat and/or small dog use the same pet door as the big dogs?

Yes. We have many multi-pet households who use our doors with no problems. We typically recommend installing the pet door at a height to accommodate your tallest dog. This may mean that you would need to incorporate a step up for cats or smaller dogs.

Is there a difference between your dog doors and your cat doors?

There is no difference between our cat doors and our dog doors other than the names of the sizes. Our petite cat and petite dog doors are exactly the same, as are our standard cat / small dog and our mega cat / medium dog doors.

No confusion is intended. We have separate sections for cat doors and dog doors in order to help steer people to the door they need as quickly and easily as possible.

What is the best and least damaging cleaning method for my Freedom Pet Pass door?

The best way to clean the pet door is with a small scrub brush and woolite (a non-detergent cleaner).  It should look brand new when you finish:)

How do your doors ship?


Our Free Shipping (continental US) is via FedEx Ground or US Postal Service. If you upgrade to a specified type of shipping (e.g. FedEx Overnight), that will be what is used.

Shipments outside of the continental US will be sent via US Postal Service, delivered by your home country’s postal service.